QuickBooks Error 15271

While updating QuickBooks Desktop or downloading a payroll update, you receive one of these error messages:

  • Error 15271: The payroll update did not complete successfully. A file cannot be validated.

  • Error 15271: The update did not complete successfully. A file cannot be validated.

These errors appear when a file cannot be validated.

To resolve this error, you need to turn off the User Account Control (UAC) in Windows.

If turning off UAC doesn’t resolve the problem, follow these steps:

  1. Close and reopen QuickBooks.
  2. If the QuickBooks Update Service message window appears, select Install Later.
  3. Update QuickBooks Desktop to the latest release.
  4. Close and reopen QuickBooks.
  5. If you are prompted to install an update, select Install Now. After the installation completes, QuickBooks Desktop opens. If you are prompted to restart the computer instead, select Yes.
  6. Update your payroll tax tables.
  7. If you still receive the error, install/uninstall QuickBooks Desktop in Selective Startup.

QuickBooks Error 15223

While updating QuickBooks Desktop or downloading a payroll update, you receive one of these error messages:

  • Error 15223: The QuickBooks Desktop update did not complete successfully.

  • Error 15223: Cannot connect to QuickBooks Desktop Payroll.

These errors may be caused by the following:

  • Damaged Windows files
  • Incorrect configuration of Internet Explorer
  • Internet Explorer Digital Signatures need to be updated

To resolve Error 15223:

  1. Open Internet Explorer.
  2. Select the Gear icon, then Internet Options.
  3. Go to the Advanced tab.
  4. Under Security, locate Use TLS 1.0, TLS 1.1, and Use TLS 1.2..
  5. Make sure Use TLS 1.0 is unchecked while Use TLS 1.1 and Use TLS 1.1 are checked.
  6. Select Apply, then OK. Retry the update.
  7. If you still receive the error, uninstall and install QuickBooks Desktop in Selective Startup, then retry the update.
  8. Retry the update.

If the error persists, follow these steps:

How to fix QuickBooks Error 15271 & 15223

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